Privacy Policy

Depending on how you interact with us, we may collect and process some or all of the following information:

Information you provide directly to us

When you contact us by email, telephone or another communication method, we may collect:

• Your name
• Email address
• Telephone number
• Details contained within your enquiry or correspondence
• Information relating to your holiday requirements
• Information about the guests travelling with you where you choose to provide it
• Information about pets where relevant to your booking or enquiry
• Information relating to accessibility, special requirements or other requests where you voluntarily provide it

If you contact us to ask which of our properties would be most suitable for you, we may also retain information about your preferred dates, destination, number of guests and other requirements so that we can respond appropriately.

Booking information

Our website currently directs customers to third-party booking platforms, including Airbnb and Booking.com, to check availability and make bookings.

Where you make a booking through one of these platforms, the booking platform will generally be responsible for collecting and processing the information required to administer your booking under its own privacy policy.

We may receive certain information from the booking platform that is necessary for us to provide and manage your stay, communicate with you and operate the property.

We may use your personal information to:

• Respond to enquiries and requests
• Communicate with you about a potential or confirmed stay
• Provide and administer accommodation services
• Manage bookings and guest communications
• Answer questions about our properties
• Arrange check-in and check-out
• Deal with special requests or requirements
• Provide information necessary for your stay
• Manage cleaning, maintenance and other services associated with your booking
• Deal with complaints, disputes or other issues
• Maintain appropriate business and financial records
• Protect our properties, guests, staff and business from fraud, misuse or other unlawful activity
• Comply with legal and regulatory obligations
• Improve our services and customer experience

We will only use your personal information where we have a lawful basis for doing so.

Under UK data protection law, we must have a lawful basis for processing personal information.

Depending on the circumstances, we may rely on one or more of the following:

Contract

We may process your information where this is necessary to enter into or perform a contract with you, including providing accommodation and managing your booking.

Legitimate interests

We may process information where this is necessary for our legitimate business interests, provided those interests are not overridden by your privacy rights.

Examples may include responding to enquiries, administering our business, maintaining appropriate records, protecting our properties and communicating with customers about existing bookings.

Legal obligation

We may process personal information where necessary to comply with a legal or regulatory obligation.

Consent

Where consent is the appropriate lawful basis, we will ask you for your consent before carrying out the relevant processing.

Where we rely on consent, you can withdraw that consent at any time.

We generally do not ask for sensitive personal information.

However, you may choose to tell us about accessibility requirements, medical considerations or other information that could be considered special category personal data where this is relevant to your stay.

If we need to process special category information, we will do so only where permitted by applicable data protection law and, where appropriate, with your explicit consent.

Please do not provide sensitive personal information unless it is necessary for us to assist you.

We do not sell, rent or trade your personal information.

We may share personal information where necessary to operate our business and provide your stay.

Depending on the circumstances, this may include:

• Booking platforms through which you have made or are making a reservation, such as Airbnb or Booking.com
• Property owners where this is necessary to administer or manage a booking or property
• Cleaning and housekeeping providers
• Maintenance contractors and tradespeople
• Service providers assisting us in operating our accommodation business
• Professional advisers such as accountants, insurers or legal advisers where appropriate
• Government authorities, regulators, law enforcement agencies or other organisations where we are legally required to do so

We only share information that is reasonably necessary for the relevant purpose.

Third-party organisations may have their own privacy policies and terms. Where you use a third-party booking platform, you should also review that organisation's privacy notice.

Our website contains links to third-party booking platforms, including Airbnb and Booking.com.

These websites are operated independently of We Hart Holidays.

When you click through to one of these services, your interaction with that website is subject to the third party's own privacy policy, terms and conditions and cookie practices.

We do not control how these organisations process information submitted directly to them.

You should review the relevant third party's privacy information before providing personal information to them.

Our website contains links to our social media accounts, including Facebook and Instagram.

If you choose to follow, interact with or otherwise engage with us through social media, the relevant social media provider may collect and process information about you in accordance with its own privacy policy.

We are not responsible for the privacy practices of third-party social media platforms.

We Hart Holidays does not currently intentionally use non-essential cookies, advertising cookies or analytics cookies on www.wehartholidays.com.

We do not use cookies on the website for behavioural advertising or to track visitors across other websites.

If this changes in the future, we will update this Privacy Policy and, where required by law, provide an appropriate mechanism for visitors to manage their cookie preferences and obtain consent before using non-essential cookies.

Please note that third-party websites linked from our website, such as Airbnb, Booking.com, Facebook and Instagram, may use their own cookies or similar technologies when you visit their websites. Their use of such technologies is outside our control.

Although we do not intentionally use cookies to track you, the hosting and technical infrastructure used to operate a website may process limited technical information, such as:

• IP address
• Browser type and version
• Device type
• Operating system
• Date and time of access
• Basic technical information relating to requests made to the website

This information may be processed automatically by our website hosting or technical service providers for purposes such as maintaining website security, preventing abuse, diagnosing technical problems and ensuring the website operates correctly.

Where such information constitutes personal data, we will handle it in accordance with applicable data protection law.

We only retain personal information for as long as reasonably necessary for the purposes for which it was collected.

The length of time will depend on the nature of the information and our relationship with you.

For example:

• Enquiry correspondence may be retained for a reasonable period after the enquiry has been dealt with.
• Booking and guest information may be retained for as long as necessary to administer the booking and deal with subsequent enquiries, complaints or disputes.
• Financial and accounting records will generally be retained for the period required by applicable legal and accounting requirements.
• Information relating to legal claims or disputes may be retained for as long as reasonably necessary to establish, exercise or defend our legal rights.

When personal information is no longer required, we will securely delete it or anonymise it where appropriate.

We take reasonable and appropriate technical and organisational measures to protect personal information against:

• Unauthorised access
• Accidental loss
• Destruction
• Misuse
• Alteration
• Unauthorised disclosure

However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.

If you communicate with us by email, you should be aware that email itself is not completely secure.

Under UK data protection law, you may have the right to:

• Ask us for access to personal information we hold about you
• Ask us to correct inaccurate or incomplete information
• Ask us to erase your personal information in certain circumstances
• Ask us to restrict how we process your information in certain circumstances
• Object to certain types of processing, including processing based on legitimate interests
• Ask us to provide certain information to you in a portable format
• Withdraw consent where we are relying on consent as our lawful basis

These rights are subject to certain legal exceptions and limitations.

You can find further information about your rights on the Information Commissioner's Office website.

If you would like to exercise any of your data protection rights, or have a question about how we process your personal information, please contact us:

Email: info@wehartholidays.com
Telephone: 07399 594 786

We may need to verify your identity before providing personal information or making changes to information we hold.

We will normally respond to a valid request within the time period required by applicable data protection law.

We may occasionally contact existing customers about our services or properties where permitted by applicable electronic marketing laws.

Where we require your consent to send marketing communications, we will ask you to provide that consent separately.

You can ask us to stop sending marketing communications at any time by contacting us at: info@wehartholidays.com

Where you withdraw consent, we will stop using your information for the relevant marketing purpose as soon as reasonably practicable.

Our services are intended to be booked and arranged by adults.

We do not knowingly collect personal information directly from children through our website.

If you are providing information about children who will be staying at one of our properties, you should only provide information that is necessary for the purposes of administering the stay.

Some of the third-party service providers we use, or services that you access through our website, may process information outside the United Kingdom.

Where personal information is transferred outside the UK, we will take appropriate steps to ensure that the transfer is lawful and that appropriate safeguards are in place where required by applicable data protection law.

Where you use third-party services such as Airbnb, Booking.com, Facebook or Instagram, their own international data-transfer arrangements and privacy policies will apply to information they process.

Our website contains links to external websites.

These include booking platforms and social media services.

We are not responsible for the privacy, security or content of external websites.

We recommend that you read the privacy notice of any website you visit through a link from our website.

If you are unhappy with the way we have handled your personal information, please contact us first so that we have the opportunity to investigate and resolve your concerns.

You also have the right to complain to the UK's independent data protection regulator:

Information Commissioner's Office (ICO)
Website: https://ico.org.uk/
Telephone: 0303 123 1113

The ICO provides information about your data protection rights and how to make a complaint.

We may update this Privacy Policy from time to time to reflect changes to our business, website, services, technology or applicable data protection law.

The latest version will always be published on this website.

Last updated: 7 September 2026

If you have any questions about this Privacy Policy or how we handle your personal information, please contact: